Responsible Gaming Policy

At HomeSweeper we offer a platform and services that enable our customers to enjoy sweepstakes games. Our aim is to provide you with a safe and secure environment which will give you a pleasant and rewarding experience. We encourage our customers to use our services responsibly and in a reasonable manner.


Responsible Sweepstakes Gaming

Sweepstakes Games are a popular form of entertainment and have been for many years. It is supposed to be fun and the majority of people play responsibly and for the right reasons. However, it is unfortunately possible to become dependent on sweepstakes promotions. It is important to be able to recognize the signs that may suggest you have an addiction. If you are spending too much time playing, spending money on products you do not need, or you find that your life is negatively affected by you playing sweepstakes games then you should take action.

HomeSweeper takes responsible sweepstakes gaming very seriously and if you have any concerns about your playing habits then we urge you to seek advice from accredited organizations that can help, or contact us to take advantage of the many options we offer our customers to limit their participation in our sweepstakes promotions.

On request, we will close any account for a minimum period of 6 months during which time it will not be possible for the account to be re-opened for any reason. You can close your account at any time by contacting our Customer Support team by emailing [email protected] with the username or registered email details of the account you wish to close. Upon expiry of the self-exclusion period (6 months) you may request to re-open a closed account by contacting our Customer Support team by emailing [email protected] with the details of the account you wish to re-open. All requests to re-open a closed account will be reviewed by a senior customer support specialist. Accounts closed as part of our self-exclusion option cannot be re-opened for any reason until the self-exclusion time period has expired.

If you have requested us to close your account indefinitely your account cannot be opened for any reason whatsoever. We will use all reasonable endeavors to ensure compliance with our responsible gaming policy. However, you accept that we have no responsibility or liability whatsoever if you continue to purchase products using additional not previously disclosed accounts or if you open up a new account with substantially the same personal registration information, albeit inputted into the registration form in a different way. Upon self-exclusion all future winnings, store credit and sweepstakes entries in any of our sweepstakes promotions will be forfeited. We will not be able to reinstate these if the account is reopened after the self-exclusion period.

  • If any of your friends or family members have addiction or dependency problems and are participating in our sweepstakes promotions please contact us. Upon verification, we will provide you with the options that are available.
  • HomeSweeper has the right to limit or restrict any customer account it deems necessary in accordance to our Terms and Conditions, Sweepstakes Rules and Responsible Gaming Policy.

Have fun everyone and most important, play responsibly!

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